Frequently Asked Questions

Yes. EST Ltd is the provider of the Official off-site Parking for Ricoh Arena.
Stripe is our official payment partner. This system is fully secured.
You will receive a confirmation email once the transaction has been processed, along with an e-ticket as an attachment.
Our car parks are set up with an Automatic Number Plate Recognition system at the gate. However, we do ask that you bring your confirmation along with you either as a printed version, or available to view on your phone, just in case there are any system failures on the day.
Cash parking is always subject to availability. If our car parks are fully sold out online prior to the event, then cash payments will not be taken on the day. The best way to guarantee a space in your chosen car park is by pre-booking online.
Our car parks will close 1 hour after the final whistle.
No. There are parking restrictions on all roads within a 2km radius of the Arena. These restrictions are enforced by the council and fixed penalty notices are issued. You may only park on these roads with a valid residents permit.
Yes. This is very simple to do and the website will guide you through the process. This then enables you to have full control over your booking and allows you to change your registration plate or cancel your booking if necessary.
As long as the car park booking is cancelled more than 24 hours before the car park opening time, then you will be able to refund your booking. This can be carried out yourself by logging into your account and selecting the cancel/refund option on the booking. If it is within the 24 hour period prior to the event then a refund will not be issued.
Yes. Once you register with us, you will be able to store your plates and update the registration plate against your orders.